You can sign up through our website, the Rise Nation app, the MindBody app, by calling into the studio, or by walk in. Schedules go live every Sunday, so be sure to schedule in advance if you have a specific climber you want.
There is a strict 12-hour cancellation policy. If you book a climber and do not cancel within the 12-hour cancellation window, you will be charged for that class. Climbers can either cancel online or by calling the studio. If you simply cannot make the class you signed up for and would like to take one at a different time, we allow climbers to switch the time of their reservation without losing a class, as long as the new class has space for their reservation and is not waitlisted.
If a class is full and you are placed on the waitlist, you will be entered into the class in the order you signed up. A text message notification will be sent to you once you have successfully been entered into the class. Be sure to arrive early for classes that are waitlisted, as unoccupied climbers will be given up on a first come first serve basis the moment class begins. Also, if you do not make it into class from the waitlist, you will not lose that class. However, if you do make it into class from the waitlist and you do not show up, you will be charged for that class.
Climbers are highly encouraged to sign up through the methods which allow them to pick their spot (i.e. website, R//N app, or by phone). If you are not able to pick your spot when you sign up, a climber will be assigned to you. Provided there is enough space in the class, you have the option of changing you climber position upon arrival, just ask one of our front desk staff and they will make the change for you. However, if the class is full, you will not be able to change your climber.