You can cancel any class up to 12 hours in advance without penalty. If you cancel within the 12-hour cancellation window, you will lose that class credit and be charged a no show fee.
No Show Policy
If you do not cancel your reservation within the 12-hour cancellation window AND you do not show up to class, a $10.00 No Show Fee will be applied to your account and you will lose that class credit.
Please call the studio if you are running late. We will hold your reservation for up to 5 minutes after the class starts if there is no waitlist. If you do not call, your climber may be forfeited to a waitlisted client and you will lose that class credit. New clients that are more than 5 minutes late will not be allowed into class and will lose that class credit.
We recommend that you arrive 10-15 minutes before the class starts, so we can set you up on the versaclimber and explain the machine. If you are not here at the start of class you will not be allowed into the studio, and you will lose that class credit.